Returns & Exchanges
At Proscenic, we want you to be completely satisfied with your home cleaning technology. If you are not happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and power adapters to ensure a smooth inspection process.
Ship the Item
Affix the provided shipping label to your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing